Pioneer Car Audio Online Terms and Conditions

About Us Pioneer Car Audio Online are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:

Pioneer Car Audio Online

Unit 1-2 Phoenix House

Neachalls Lane


West Midlands

WV11 3PX

United Kingdom

Phone: 0870 062 6382

Making A Purchase Making a purchase with Pioneer Car Audio Online could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

When confirmation of your Pioneer Car Audio order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Delivery Schedule We will normally send your order to you in the following business day . International orders are generally received in under 5 days.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee All Pioneer Car Audio Products are covered by the full manufactures warrantee - usually 12 months. Please contact us if you require further details.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0870 062 6382 (International +44 0870 062 6382 or write to us at Unit 1/2, Phoenix House Neachalls Lane Wolverhampton West Midlands WV11 3PX United Kingdom

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at

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               Unit 1 and 2
               Phoenix Road
               WV11 3PX

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