Car Audio Pioneer Help Desk

We stock the entire range of Pioneer Car Audio products to create a great range of products which you can access 24 hours a day, 7 days a week. We hope that you’ll find using our website quick and convenient and would like to assure you of a safe online shopping experience, because your privacy and security is extremely important to us.

Here's a few tips for using the site:

- Home page link: The home page link is always first in the horizontal Navigation Bar at the top of the site. You can get back to our home page by clicking on this link.

- Navigation bar: The links in the Navigation Bar at the top of the screen allow you to view the information pages on our site.

- Product Menu: The product menu running down the left hand side of the screen allows you to navigate through the product catalogue to find the product you would like to view.

- Search box: The search box is always on the top right of the screen above the navigation bar. You can search by product or brand name, key words such as the product type, or the product code.

- Your Cart:The basket sits on the right-hand side of your screen under the main site graphic. It shows you the number of items and the total value in your Cart.

Payment options
We offer various ways for you to pay for your order, including: Visa; MasterCard; Delta; Maestro; Solo.

Your payment will be processed by our PSP (Payment Service Provider) Secure Trading.

3D Secure Payments
3D Secure is a joint initiative by VISA and MasterCard. The system grants safer online transactions, because a password is requested at each online order in 3D Secure, just like for an ATM withdrawal.

If you have one or more Visa or Mastercard cards you may enroll them in this system. The first step is to contact the issuing bank and to ask for your card to be enrolled in the 3D Secure system. After your request is granted, you will go to a secure site where you will choose a password you'll use for each online transaction in 3D Secure.

Placing your order
Once you've found the items you wish to buy and have added them to your cart you can begin the checkout process by clicking on the 'Checkout' link in your cart

You can go straight to checkout to pay for your goods and arrange delivery. At checkout, you can review and amend your order details on the Order Summary page. When you're ready to complete your order, click the ’checkout’ button and wait for an online receipt. You'll also be sent a confirmation email shortly after placing your order.

Our Products

Most products are in stock so that we can get the item to you as soon as possible after you have placed your order. However, at busy times, items do sell out and in some case become unavailable. If in the unlikely event that this happens, we need to order the item in for you and this can take approximately 2-3 days as long as the item is available.

We aim to send all orders out the same or next working day, if this is not the case, we will contact you with the status of your order.

If you need help placing an order or have any other questions, please email our Customer Services team on

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Address:  Pioneer Car Audio
               Unit 1 and 2
               Phoenix Road
               WV11 3PX

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